About Our Center
Please note that all packages sent to and from the hotel will incur a handling charge based upon the weight of each item according to the following list:
Package Handling Rates
Letter $2.00
01-10lbs $5.00
11-21lbs $10.00
22-41lbs $20.00
42-60lbs $40.00
61-100lbs $60.00
101+ lbs $100.00
Pallet $300.00*
*If delivery is required within the hotel, a $100.00 fee applies.
Charges do include delivery to any location within the hotel per the request of the recipient. Please visit The UPS Store Business Center on the business level of the hotel upon arrival to retrieve packages and/or schedule package delivery.
While all package and freight deliveries to and from the hotel are managed through The UPS Store, please address all packages intended for hotel guests as follows to ensure proper processing:
Attn: Guest Name (Hotel Guest)
Swissôtel Chicago
323 E Wacker Dr
Chicago, IL 60601
Confirmation and/or room number information is not necessary, but may be included if available. Packages for meeting attendees that are not registered guests of the hotel can also be received and stored - please indicate if possible event name as well as recipient phone for package arrival notification purposes.