The UPS Store or Mail Boxes Etc.

Job Description

JOB TITLE:                   Sales and Customer Service Associate

 SUMMARY:   

Ensure customers have a good experience by providing efficient and effective service to exceed expectations while promoting products and services to meet the customers’ needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.       
• Be knowledgeable of products and services offered and properly promote them to customers.
• Identify customers’ needs and offer additional services which could benefit them.
• Receive, sort and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in Point of Sale system.
• Pack contents for shipping using established procedures and products.
  • Ability to receive and prepare documents for printing.
  • Operate all other software packages.
• Receive and process packages for shipping, including lifting and weighting packages on scale, accessing manifesting software, generating labels. May require retrieving packages from customer's vehicle when requested.
  • Process and document shipping damage, late and lost package claims.
• Assist in merchandising the center, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Perform end of day duties:  reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
  • General housekeeping duties.
  • Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Education and/or Experience:        

• 6 months – 2 years customer service and sales experience in a retail environment. Point of Sale (“POS”) and computer experience highly desirable.

     Not required but preferred:

• 1 to 2 years of experience or a two-year degree in graphic design or related field. Proficient knowledge in Photoshop, Illustrator. Excellent verbal and written communication skills.

Language Skills:

• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
• Excellent verbal and written communication skills.

Other Skills and Abilities:

Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and complete customer paperwork.