I am in customer service and know it's important when acts like these are recognised. I hope you will recongzise Pat for going far above and beyond for a customer (who just like all of the other customers you see on a regular basis) had an urgent need.

You Expertly packed 2 wicker chairs that I sent to my mom. RECIEVED YESTERDAY in perfect condition. She loves them! Thanks You
Four Season, Beverly Hills

Thank you very much for resolving my claim and providing excellent customer service, You went above & beyond and I am very appreciative, also, thank you for your letter & coupon. Enjoy a couple of Lattes on me.
With gratitude,
Martha L