Customer Service Associate
Posted 7/7/2010
Posted 7/7/2010
- Smile. Greet customers and determine how to exceed their expectations.
- Deliver exceptional customer service through customer interaction and quality product delivery.
- Receive, sort and place mail in mailbox modules accurately.
- Record all sales transactions on POS (Point Of Sale) and accurately process cash, check and credit card transactions. Print reports as requested.
- Pack contents for shipping using established procedures and products.
- Operate all other software packages.
- Receive and process packages for courier shipping, including lifting and weighing packages on a scale, accessing Manifesting Software, generating labels and retrieving from customer's vehicle when requested.
- Assist in merchandising the center, including: stocking shelves with product , ensuring a clean and orderly appearance of product, informing of inventory levels for reordering supplies, being informed about product specifics (i.e. pricing, etc.)
- Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with Center policy and procedure.
- Operate copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate machines.
- General housekeeping duties.
- Qualifications:
- 6 months - 2 years customer service experience in a retail environment.
- POS and computer experience highly desirable.
- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
- Excellent verbal and written communication skills.
- Ability to lift 50 lbs. regularly.
- Ability to stand for extended periods of time.
- Manual hand dexterity required to operate POS, copiers and complete paperwork.